When it comes to picking a new toll-free phone number for your business, folks are generally faced with two common choices: a 1300 phone number or an 1800 number.
1300 telephone numbers continue to be the most popular kind of service that organizations use.
This is due to the fact most providers offer cost-free local calls on 1300 telephone numbers. This helps small businesses save money because most of their calls are from local customers.
When a customer calls the 1300 phone number, they will be charged a regional call fee.
1800 numbers operate in a slightly different way. There are no free calls available on these kinds of telephone numbers. Every time a consumer calls this kind of number, it is a totally free telephone call for them provided that they have called it through a landline.
So how do you determine which telephone number to employ?
It actually will depend on what you hope to accomplish with your toll free number. If your organization only services regional customers then a 1300 number would be suitable for your business.
If you’re a nation wide business seeking to attract national customers then an 1800 number would suit you.
An 1800 number would also be useful to anyone that is running a marketing and advertising campaign. As potential customers understand that 1800 phone numbers are totally free to call they are more likely to dial the number to make an enquiry.
Let’s talk about the main redirecting function available on 1300 numbers and 1800 telephone numbers.
In reality, it should be stated that these two kinds of numbers have exactly the same routing functions.
You will notice that one of the first features that business owners put on 1300 and 1800 phone numbers is the phone call overflow feature.
Phone call skipping makes a call jump from one answer point to the next if the principal anchor point is not answered or engaged. This lets you take several telephone calls at the same time.
As an example, if your main office phone number was engaged, the phone call could redirect to your cell phone where you could pick up the call even if you are not in the office.